What COVID Exposed in Long-Term Care

February 24, 2021
7:00pm Eastern Time
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Vaccines won’t fix the problems in long-term care

If we don’t fix long-term care, who will care for us and our parents when we are frail?

There has been a crisis occurring that came to a breaking point during the pandemic: how society has turned its back on frail seniors and the challenges of long-term care facilities. The tragic scale of death from COVID-19 and the failure to care for our frail seniors is largely a result of policy and societal neglect. Ravaged by the pandemic, long-term care facilities are reeling within a system that has all but forgotten them.

Join Lynne Hayes-Freeland for the documentary What COVID-19 Exposed in Long-Term Care, produced by the Jewish Heathcare Foundation, followed by a national panel of experts who will discuss what is happening in the industry, what it means for boomers and their children, and what are the policy changes that need to occur to care for our frail seniors in the decades ahead. This is an hour you will not want to miss.

Video Description


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90 minutes


  • Jody


  • Lynne Hayes-Freeland, Panel Moderator

    Lynne Hayes-Freeland, Talk show Host, KDKA-TV and Radio. A local fixture in Pittsburgh media, Lynne Hayes-Freeland made history in January, 2019 when she became the first full-time African American to host a daily talk show on KDKA-Radio, the nation’s first radio station. The move came after more than forty years at KDKA-TV where Lynne held a wide variety of positions. Lynne began her broadcast career as the producer of the Roy Fox Show on KDKA-Radio in 1976. A year later she moved to KDKA-TV where she held a variety of positions including field producer for EVENING MAGAZINE, and producer of a variety of other public affairs programs including Weekend Magazine Vibrations and the stations annual Children’s Hospital Telethon. In 1989, Lynne moved to the KDKA-TV news department as a general assignment reporter. Her assignments included covering the news of the day to the US visit of South African President Nelson Mandela. In addition to covering the news of the day, Lynne was the face of KDKA-TV’s “Waiting Child” segment for more than 15 years. This bi-weekly presentation was designed to find adoptive homes for special needs or hard to place children. During her tenure at the station nearly 70 per cent of the children featured on television were placed with forever families. Lynne has also worked closely with Dollar Bank, as the face of their high successful “Mortgages for Mothers”, home buying seminar designed to help women in the Pittsburgh area become first time home buyers.

  • Alice Bonner, PhD, RN, FAAN

    Alice Bonner has been a geriatric nurse practitioner caring for older adults and their care partners for over 30 years. She is currently Adjunct Faculty and Director of Strategic Partnerships for the CAPABLE Program at the Johns Hopkins University School of Nursing and Senior Advisor for Aging at the Institute for Healthcare Improvement (IHI). From 2015-2019, Bonner served as Secretary of the Executive Office of Elder Affairs for the Commonwealth of Massachusetts. From 2011 to 2013, Dr. Bonner served as Director of the Division of Nursing Homes in the Centers for Medicare and Medicaid Services (CMS) in Baltimore, MD.

  • Terry Fulmer, PhD, RN, FAAN President

    Terry Fulmer, PhD, RN, FAAN, is the President of The John A. Hartford Foundation in New York City, a foundation dedicated to improving the care of older adults. Established in 1929, the Foundation has a current endowment of more than half a billion dollars. She serves as the chief strategist for the Foundation and her vision for better care of older adults is catalyzing the Age-Friendly Health Systems social movement. She is an elected member of the National Academy of Medicine and recently served on the independent Coronavirus Commission for Safety and Quality in Nursing Homes established to advise the Centers for Medicare and Medicaid Services. She previously served as Distinguished Professor and Dean of Health Sciences at Northeastern University. Prior, she served as the Erline Perkins McGriff Professor and Founding Dean of the New York University College of Nursing. She received her bachelor's degree from Skidmore College, her master's and doctoral degrees from Boston College and her Geriatric Nurse Practitioner Post-Master’s Certificate from NYU. She completed a Brookdale National Fellowship and she is the first nurse to have served on the board of the American Geriatrics Society. She is also the first nurse to have served as President of the Gerontological Society of America, which awarded her the 2019 Donald P. Kent Award for exemplifying the highest standards for professional leadership in the field of aging. Dr. Fulmer is nationally and internationally recognized as a leading expert in geriatrics and is also known for conceptualization and development of the national NICHE program and research on the topic of elder abuse and neglect, work that has been funded by the National Institute on Aging and the National Institute of Nursing Research. She is a Trustee for the Josiah Macy Jr. Foundation, Springer Publishing Company, the Bassett Healthcare System, and is a member of the National Academy of Medicine’s Forum on Aging, Disability, and Independence. She has served as the Chair of the National Advisory Committee for the Robert Wood Johnson Foundation Executive Nurse Fellows Program, and held board positions at Skidmore College, the Institute for Healthcare Improvement, the Geriatrics and Gerontology Advisory Committee for the U.S. Department of Veterans Affairs, and the Advisory Board for Hong Kong Polytechnic University School of Nursing. She is one of top 50 Influencers in Aging by PBS’s Next Avenue, the premier digital publication dedicated to covering issues for older Americans. Dr. Fulmer is the recipient of prestigious awards, including the American Society on Aging’s 2017 Rosalie S. Wolf Award for her body of work on elder abuse. In 2016, she received the 2016 Award for Exceptional Service to The New York Academy of Medicine for her distinguished service on the Academy’s Board of Trustees, including as vice-chair and for her active engagement in the policy work of the Academy, especially its Age-Friendly NYC initiative. She has been honored with invitations for named lectureships from noted universities. She has held faculty appointments at Columbia University, where she was the Anna C. Maxwell Chair in Nursing, and she has also held appointments at Boston College, Yale University, and the Harvard Division on Aging at Harvard Medical School. She has served as a visiting professor of nursing at the University of Pennsylvania and Case Western Reserve University. She is a Distinguished Practitioner of the National Academies of Practice and currently an attending nurse and senior nurse in the Yvonne L. Munn Center for Nursing Research at the Massachusetts General Hospital and an attending nurse at Mount Sinai Medical Center in NYC. Her clinical appointments have included the Beth Israel Hospital in Boston, the Massachusetts General Hospital, and the NYU Langone Medical Center. She is a Fellow of the American Academy of Nursing, the Gerontological Society of America, and the New York Academy of Medicine where she served as vice-chair. She has authored over 150 peer-reviewed papers and edited 10 books. As of September 24, 2020.

  • Bobbi Jo Haden

    Bobbi Jo Haden is Vice President Retirement Services for Presbyterian SeniorCare Network, the largest aging services provider in Western, PA. Bobbi Jo joined Presbyterian SeniorCare in October, 2015. She serves as an Officer of SeniorCare Network, an affiliate of Presbyterian SeniorCare. In her role, she is responsible for the oversight of the operations of the Network’s Continuing Care Retirement Communities: Longwood at Oakmont, Shenango Presbyterian SeniorCare, and Envisage, the only continuing care retirement community without walls in Western Pennsylvania. Bobbi Jo also oversees operations of Presbyterian SeniorCare Home Health. In her role, she assists with the assessment of affiliation opportunities, expansion of existing service lines and on-boarding organizations that affiliate with Presbyterian SeniorCare. Bobbi Jo is also responsible for the oversight of Encore on the Lake, a new independent living community under construction in Canonsburg, Pennsylvania. Bobbi Jo is a Board Member of Presbyterian SeniorCare Home Health and also serves as Secretary. In addition, Bobbi Jo serves as Secretary for Envisage and Encore Living Group. Bobbi Jo is a graduate of The Pennsylvania State University with a BS in Health Policy and Administration and a MA in Health Policy Administration from Webster University in St. Louis, Missouri. Bobbi Jo is also a licensed Nursing Home Administrator in the Commonwealth of Pennsylvania. Bobbi Jo has over 30 years of experience in senior housing operations, home and community-based services, and operational development.

  • Dr. Bill Thomas

    Dr. Bill Thomas is a physician, professor, entrepreneur, playwright, and performer whose wide-ranging work explores the terrain of human aging. His dedication to culture change and innovations for well-being led the Wall Street Journal to highlight Dr. Thomas as one of the nation’s “top 10 innovators” changing the future of retirement in America and US News and World Report named him to its list of “America’s best leaders.” He began his career in the field in the early 1990’s when he co-founded The Eden Alternative (with Jude Meyers). This model humanized nursing homes using Care Partner teams that work to enhance well-being of staff and residents by eliminating the three plagues: loneliness, helplessness, and boredom. In the early 2000’s he launched The Green House Project which Provider Magazine called the “pinnacle of culture change.” In 2007, Dr. Thomas developed the Senior ER model of care in partnership with the Trinity Health system. Also in 2007, Dr. Thomas co-founded (with journalist Kavan Peterson) ChangingAging.org a live/digital platform designed to address the endemic ageism within American culture. In 2012 his one-act play “Play What’s Not There” premiered at the Guthrie Theater in Minneapolis. The play using magical realism to explore the life challenges physicians confront while juggling practice, self-fulfillment and family. In 2013, he starred in the award-winning documentary Alive Inside. The film’s “joyous cinematic exploration of music’s capacity to reawaken our souls” won the 2014 “People’s Choice Award” at Sundance. In 2014, Dr. Thomas collaborated with Kavan Peterson, to create the ChangingAging Tour. The ChangingAging Tour directly addressed damaging myths about aging and featured two non-fiction theater performances in a “pro-aging festival” over the next four years this tour performed in over 130 cities across North America. Hundreds of conversations held during the ChangingAging Tour had a profound impact on the path Dr. Thomas’ career as he learned that an overwhelming number of people, living all over the country, shared a primary concern; housing. This discovery led to the creation of his most recent innovation: Minka Homes and Communities. Minka creates technology-forward, human-centered homes and communities that build resilience and simplify independence so that people of all ages and abilities can live their best lives on their own terms.

  • Karen Wolk Feinstein, PhD, President and Chief Executive Officer of the Jewish Healthcare Foundation

    Dr. Karen Wolk Feinstein is President and Chief Executive Officer of the Jewish Healthcare Foundation (JHF) and its three operating arms, the Pittsburgh Regional Health Initiative (PRHI), Health Careers Futures (HCF), and the Women’s Health Activist Movement Global (WHAMglobal). Combined, they perform a unique mix of grantmaking, research, teaching, coaching, and project management in order to serve as a regional catalyst for progressive health care. Under her leadership, JHF and PRHI have become a leading voice in patient safety, healthcare quality, and related workforce issues. When Dr. Feinstein founded PRHI, it was among the nation’s first regional multi-stakeholder quality coalitions devoted simultaneously to advancing efficiency, best practices, and safety by applying industrial engineering principles. Widely regarded as a leader in healthcare quality improvement, Dr. Feinstein frequently presents at national and international conferences. Dr. Feinstein is a founder of the Network for Regional Health Initiatives, a past President of Grantmakers In Health and Grantmakers of Western PA, and founder and co-chair of the Pennsylvania Health Funders Collaborative. She serves on many boards and committees, including the National Board of Medical Examiners, the Commonwealth of Pennsylvania Health Research Advisory Committee, Boards of Visitors of the University of Pittsburgh’s Graduate School of Public Health and the University Center for International Studies, UPMC Presbyterian/Shadyside Board of Directors, Highmark Health Quality, Safety & Value Board, the UPMC system-wide Patient Care Committee, the Allegheny Conference on Community Development, and the Allegheny Parks Foundation. She is a founding member of the national Women of Impact coalition and a member of the International Women’s Forum where she established their Women in Health Care Special Interest Group. Dr. Feinstein has served on the faculties of Boston College and Carnegie Mellon University, and taught at the University of Pittsburgh. She is the author of numerous regional and national publications on quality and safety. In 1998, 2002, and 2015 she was named Pittsburgher of the Year by Pittsburgh Magazine, and in 2020 and 2021 she was recognized as a member of Pittsburgh Business Times’ Power 100, a guide to the region’s most influential business leaders. She earned her bachelor’s degree in American History at Brown University, her master's in Social Planning at Boston College, and her doctorate at the Heller School for Social Policy and Management at Brandeis University. Dr. Feinstein has Honorary Doctorates from Chatham and Carlow Universities.

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The views and opinions expressed in this online screening are those of the presenters and participants, and do not necessarily reflect the views or policies of ITVS, public broadcasting, or any entities hosting the screening.